Troubleshooting
Why can I not copy files into Online Storage? Windows reports that there was an error copying the file.
If Windows reports there was an error copying files, it’s usually due to a lack of storage space in your Online File Folder.
Why am I getting the error 'This folder cannot be displayed' when I browse to the Web Folder for Online Storage?
If Windows cannot find the Web Folder you created for your Online File Folder, log in to verify that the folder doesn’t contain files with invalid characters. Online File Folder only supports UTF-8 characters.
Why can't I access Online Storage?
Learn potential reason you might not be able to access Online File Folder.
After copying or moving files in my Online File Folder Web Folder, there is an error that one or more files may not have been copied.
If you received an error that one or more of your files may not have been copied when you copy or move files, you may need to download the Web Folders update from Microsoft
Why can't I proceed past the User Agreement after I select I Accept?
You must scroll through the User Agreement until you reach the end of the agreement in the text box. Then you can accept it and continue.
3 min expected wait time