Troubleshooting
Why am I getting a permissions error message from Authorize.Net?
If you are trying to verify a payment or process an order in Quick Shopping Cart® and receive the Authorize.Net error "This account has not been given the permission(s) required for this request," you may need to update your merchant account settings. This error may have occurred because you [...]
Verifying Custom HTML Using the HTML Validator Tool in Quick Shopping Cart
Quick Shopping Cart® supports the use of custom XHTML on select pages to allow greater customization and optimization of your storefront and catalog.
Why do I get an error when I try to delete the weight-based shipping option?
If you are trying to delete the weight-based shipping option, you may receive the following error:
Error: One or more values must be defined.
To set a flat rate shipping for an entire order, you must have at least one weight-based rule established in your Quick Shopping Cart account.
To [...]
Changing Your Quick Shopping Cart Domain Name
You can change the domain name associated with your Quick Shopping Cart® to another existing domain name, a subdomain, or to a domain name not registered in this account.
Why are my customers unable to see all of the selected shipping options?
Enabling all of the possible shipping types on the Quick Shopping Cart Shipping Configuration page does not necessarily mean that all of those shipping methods will be available for a particular shipment.
Quick Shopping Cart sends a Rate Request to your shipping providers containing all of the supplied information, and they [...]
Why do some products not display in product searches?
Quick Shopping Cart uses MySQL, which uses "Stopwords" to compile product databases. Stopwords are words that are so common they are filtered out when a search is performed using any of these words, so no results are returned. The search function in Quick Shopping Cart may return a null [...]
Why is my PayPal account blocking payments from un-encrypted buttons?
During the checkout process from your Quick Shopping Cart storefront, your customers may receive the following error message.
The seller accepts encrypted website payments only. You cannot pay the seller through un-encrypted buttons. Please contact your seller for more details.
If your customers receive this error message, you can turn [...]
Why doesn't my new Favicon display?
With Quick Shopping Cart, you can create Favicons, which display in the address bar to the left of the URL, in bookmarks, and in supported browsers at the top of page tabs.
Why is the text not wrapping properly on my Quick Shopping Cart?
Text wrapping depends on the Web browser used to view your Quick Shopping Cart storefront, not on the storefront itself. Internet Explorer® has a proprietary mechanism for wrapping long, single words with no breaks. However, Firefox® and Safari® do not have such a mechanism.
If your category or product name include [...]
Errors Installing the Intuit QuickBooks Web Connector
This list illustrates common errors that you might receive when using the Intuit® QuickBooks® Web Connector.
HRESULT = 429 — ActiveX component can’t create object, RegisterQBWebConnector.
Solution: This error can safely be ignored. Click OK.
Error 1706 — No valid source could be found for product QuickBooks Web Connector. The Windows Installer cannot [...]
6 min expected wait time