Assisted Service Plan
Root or system-level access is not available with Assisted Service Plan servers or Managed Hosting. However, you retain control over all other server functionality, including the creation, uploading, and management of websites through Parallels Plesk [...]
Assisted Service Plan covers the following categories of dedicated server functionality:
Set up Set up includes initial server configuration, including operating system and control panel installation. Custom system administrative work can be requested at an hourly rate. Advanced server support is available at no charge. Monitoring
Monitoring of the system [...]
We can add the Assisted Service Plan to any server using Parallels Plesk Panel. This requires a server reprovision, before which we recommend backing up your server’s existing content.
During the reprovision we will also install CentOS 5 on all Linux-based servers — we do not allow any other operating systems [...]
These getting started guides will help you become familiar with and assist you in the configuration of your dedicated server with Assisted Service Plan.
NOTE: These guides are in the PDF format and require Adobe Acrobat Reader to open and print them. You can download Adobe Acrobat Reader at Adobe’s website.