Troubleshooting
Why does my template display incorrectly in Website Builder?
You may experience alignment issues, or have templates that extend beyond the page, when viewing certain templates that were created in Website Builder 2.0 in Website Builder 4 or higher. To resolve this, you need to re-publish your site using the current version of Website Builder.
To Re-Publish Your WebSite using [...]
Why can't I access Website Builder?
You may not be able to access the Website Builder application because your security settings are set to High. To access the application, you can either change the security level to Medium or add the application’s URL to your Trusted Sites list.
To Add Website Builder to Your Trusted Sites
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Why am I having trouble streaming video using Firefox?
If you are experiencing difficulty viewing videos uploaded to your website, you may need to install the Windows Media Player® add-on from Mozilla®.
You can download and install the Windows Media Player add-on by visiting Mozilla’s Firefox add-on page. You can also visit https://addons.mozilla.org and search for the Windows [...]
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