FAQ
About Faxing
You can send faxes through your Fax Thru Email account or through your email client (for example, Outlook, Eudora, Yahoo!, or Hotmail).
When sending a fax using your Fax Thru Email account, you can upload the file you want to fax, or, if you have Online Storage, you can select the [...]
Can I cancel my Fax Thru Email account and purchase a new one with the same fax number?
No, you cannot get the same fax number if you cancel your Fax Thru Email account and open a new one.
WARNING: If you cancel, default on payment, or fail to renew your Fax Thru Email account, you cannot open a new account with the same fax number. A new fax [...]
Can I send faxes to an international fax number?
You cannot send international faxes using Fax Thru Email, with the exception of Canada. Fax Thru Email does not support any fax number that requires a country code (for example: 011.82.480.123.4567). You can, however, block international numbers.
NOTE: You cannot fax to most United States Territories or the Caribbean Islands [...]
Which file formats does Fax Thru Email support?
Look for the extension of the file name you’re sending to ensure it’s compatible with the formats Fax Thru Email supports.
What happens if I run out of pages for my Fax Thru Email account?
When you use all of your pages, you’ll see a message when you log in to your Fax Thru Email account. If you attempt to send a fax using the remote faxing option, your email bounces back with a message indicating your account is out of pages. If someone sends [...]
Am I charged for incoming faxes?
You are only charged for incoming faxes through Fax Thru Email if you have a toll-free number. Otherwise, you are not charged for incoming faxes. [...]
How am I billed for faxes to an 800 number?
All outgoing faxes and incoming faxes sent to an 800 number are billed per minute. Your Fax Thru Email account comes with a monthly minute quota (a single page fax roughly equates to one minute). If you want to increase this monthly limit, you can purchase a Minute Pack and [...]
Can I choose my Fax Thru Email fax number?
We do not offer the ability to select a specific fax number when purchasing or setting up a Fax Thru Email account.
NOTE: This includes Fax Thru Email accounts that you are setting up again after canceling them from within your account, defaulting on payment for them, or failing to renew [...]
What are the system requirements for Fax Thru Email?
The Fax Thru Email service is a Web-based application that lets you send fax messages from the service’s Web browser interface or from any email program. You are not required to download any software to use the Fax Thru Email service.
Web Browser Requirements
Fax Thru Email is designed for the Microsoft [...]
What is Fax Thru Email?
Fax Thru Email provides you with your own fax number and enables you to send fax messages directly from your computer using our interface or your own email system.
On the receiving end, Fax Thru Email processes and routes all incoming fax messages to your dedicated Fax Thru Email email [...]
7 min expected wait time