Getting Started
Checking Your Account Status
If you want to know how far along in the set up process your account is, we have details in this article.
Changing Your Hosting Account Password (FTP Password) and Username
If you cannot connect to your hosting account using FTP, you might need to change your password.
Can I edit my Web site's content without having to FTP?
Yes, you can create new and edit existing files through the File Manager in your Hosting Control Center.
Upgrading or Downgrading Your Hosting Account
If you’re looking to make changes to your hosting account, you can do so at any time by selecting a new plan.
Canceling Your Hosting Account
If you no longer need a hosting account, you can cancel it. This also removes your website’s files from our servers.
How long does it take to set up, upgrade, or downgrade my hosting?
We detail the timeframe to make changes to your hosting account in this article.
Troubleshooting FileZilla FTP Connections
If you have problems connecting to your hosting account using FileZilla, we have some suggestions that might help you find the problem.
Where can I find my customer number?
You might need your customer number to log in to your account or contact customer service. Get the details about its location in this article.
What does it mean to host a domain?
Hosting (also known as website hosting or Web hosting) is the business of housing, serving, and maintaining files for one or more websites. In a sense, you rent space on a computer to hold your website.
Transferring Your Hosting to Us
Looking to move your hosting to us? This guide has all the details you need.
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