General

Setting up Your Server

Once you have purchased your server, you can finish setting it up in the Control Panel in your hosting account.

To Set up Your Dedicated Server Account

Log in to your Account Manager.
Click Servers.
Next to the server account you want [...]

Expert Hands Custom Support

Make the most of your Dedicated/Virtual Private Server (VPS) by letting our expert staff solve technical issues or modify your server to fit your specific needs. Fees incurred as a result of equipment or service error will be refunded.

Expert Hands Custom Support Available Services:

Advanced diagnostic services
Troubleshooting and identification of problem [...]

Changing Your Password on a VPS or Dedicated Server

If you forget your server’s Remote Desktop or SSH password, reset it by following the steps outlined in this article.

How do I upgrade or downgrade options on my server?

Most upgrades can be done through your account under the My Products section of Servers.

To Upgrade Virtual Private Servers (VPS)

Log in to your Account Manager.
Click Servers.
Click Options next to the name of the server you want to use.
Go to the Customize tab.
Select the Plan you want.
Click Checkout, and then complete [...]

Migrating Away from Red Hat Enterprise Linux

Some of the information in this article is advanced material we make available as a courtesy. Please be advised that you are responsible for properly following the procedures below. Customer Support cannot assist with these topics.

As of September 22, 2009, we’re discontinuing support of Red Hat Enterprise Linux. You can [...]

Upgrading Your Server's Operating System

You can upgrade your server’s operating system by reprovisioning it.

Purchase Additional Bandwidth for Your VPS or Dedicated Server

Bandwidth is a measurement of the amount of data allowed to pass between a user’s website and the rest of the Internet.
You can add bandwidth to your server plan as a recurring billing service.
To Purchase Additional Bandwidth

Log in to your Account Manager.
Click Servers.
Click the name of the server you want [...]

Review Your VPS or Dedicated Server's Bandwidth Usage

Bandwidth is a measurement of the amount of data allowed to pass between a user’s website and the rest of the Internet.
Review Your Server’s Bandwidth Usage

Log in to your Account Manager.
Click Servers.
Next to the server you want to use, click Launch.
Under Statistics, select Bandwidth Usage.

If you require additional bandwidth, you [...]

Critical Paths for Your Linux VPS or Dedicated Server

The file directory on your Linux VPS or Dedicated Server contains a number of critical paths that house applications, language frameworks, and tools. Some paths are common across servers, while others differ between control panels and versions.
Below are the locations of important Linux binaries:

perl
/usr/bin/perl
php
/usr/bin/php
sendmail
/usr/sbin/sendmail

NOTE: You can [...]

Dedicated/Virtual Dedicated Hosting Support Options

Our hosting support team is available to assist you with the management and maintenance of your dedicated server.
Basic Support (Included)
If the source of the technical problem you are experiencing lies within systems or technology under our exclusive management, no charge will apply.
Examples of supported technical problems:

Your [...]