General

Generating a Strong Password

Creating a strong password prevents anyone from easily accessing your site through a brute force attack where they continually guess your password until finding it.

Expert Hands Custom Support

Make the most of your Dedicated/Virtual Private Server (VPS) by letting our expert staff solve technical issues or modify your server to fit your specific needs. Fees incurred as a result of equipment or service error will be refunded.

Expert Hands Custom Support Available Services:

Advanced diagnostic services
Troubleshooting and identification of problem [...]

Changing Your Password on a VPS or Dedicated Server

If you forget your server’s Remote Desktop or SSH password, reset it by following the steps outlined in this article.

Setting up Your Virtual Private Server

The Control Panel in your hosting account is an easy place for you to set up your server’s host name, user ID, and password. You can also use it to schedule server maintenance, reprovision your server, view bandwidth stats, request additional IPs, and submit trouble tickets.

When setting up your server, [...]

How do I upgrade or downgrade options on my server?

Most upgrades can be done through your account under the My Products section of Servers.

To Upgrade Virtual Private Servers (VPS)

Log in to your Account Manager.
Click Servers.
Click Options next to the name of the server you want to use.
Go to the Customize tab.
Select the Plan you want.
Click Checkout, and then complete [...]

Reset Your Virtual Private Server's Password

To Reset Your Virtual Private Server (VPS)’s Password

Log in to your Account Manager.
Click Servers.
Next to the server you want to use, click Launch.
From the Support section, click Reset Password.
Enter your new password.

Your password can take up to 30 minutes to reset.
NOTE: Using the Control Panel in your hosting [...]

What software is installed on my Linux Virtual Private Server (VPS)?

The contents of your Virtual Private Linux server depends the Linux distribution you are using. Below is an overview of the packages deployed with your server, prior to optional control panel installation. Control panels such as cPanel, Simple Control Panel and Parallels Plesk Panel will alter the packages deployed.

Virtual servers [...]

What is a Virtual Private Server?

Occupying the space between the shared and dedicated hosting formats, a Virtual Private Server (VPS) offers many of the capabilities and features of dedicated servers, including administrator (root) access and dedicated IP addresses, but at a much lower price. Users share a server, but because each VPS is effectively isolated [...]

How do I get help with my Virtual Private Server?

If you need help with your Virtual Private Server (VPS) account, you can describe the nature of the problem in a trouble ticket through the VPS Control Panel. Alternatively, you may contact Customer Support directly for assistance.
To Open a Trouble Ticket

Log in to your Account Manager.
[...]

Patching Your VPS or Dedicated Server

To protect yourself from security vulnerabilities, it is incredibly important to patch your server regularly. Developing a monthly or weekly habit of performing this simple task can save you a lot of grief and hassle later on.

NOTE: Assisted Service Plan customers do not need to patch their own servers.

The process [...]