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Migrating Websites from Shared Hosting Accounts

Some of the information in this article is advanced material we make available as a courtesy. Please be advised that you are responsible for properly following the procedures below. Customer Support cannot assist with these topics.

Before you attempt to migrate your hosting content, make sure you have created a backup [...]

Changing Your Password on a VPS or Dedicated Server

If you forget your server’s Remote Desktop or SSH password, reset it by following the steps outlined in this article.

Requesting Additional IP Addresses for Your Server

All of our servers include up to 3 IP addresses. You are allocated the first when the account is activated and two more can be requested.

To Add Your Second and Third IPs

Log in to your Account Manager.
Click Servers.
[...]

Get Support Assistance for Your VPS or Dedicated Server

If you need help with your VPS or Dedicated Server, you can launch a live chat session through the Virtual Private /Dedicated Hosting Manager. Chat is available 24 hours per day, 7 days per week. Alternatively, you may contact Customer Support directly for assistance.
Contact us by Phone
(480) 505-8877 24×7 Technical [...]

Which php libraries are installed by default on my server?

Posted: 2-28-2014 in General
General

The PHP libraries installed on your server depend on its type and operating system.
Dedicated

CentOS 6 x64 Plesk

php-snmp-5.3.3-23.el6_4.x86_64
php-mysql-5.3.3-23.el6_4.x86_64
php-ldap-5.3.3-23.el6_4.x86_64
php-mbstring-5.3.3-23.el6_4.x86_64
php5-ioncube-loader-4.0.14-12042719.x86_64
php-pear-1.9.4-4.el6.noarch
php-xml-5.3.3-23.el6_4.x86_64
php-gd-5.3.3-23.el6_4.x86_64
php-soap-5.3.3-23.el6_4.x86_64
php-dba-5.3.3-23.el6_4.x86_64
php-bcmath-5.3.3-23.el6_4.x86_64
psa11-php-fakepackage-11.0.9-cos6.build110120608.16.x86_64
psa-php5-configurator-1.6.2-cos6.build110120608.16.x86_64
php-common-5.3.3-23.el6_4.x86_64
php-cli-5.3.3-23.el6_4.x86_64
php-odbc-5.3.3-23.el6_4.x86_64
php-imap-5.3.3-23.el6_4.x86_64
php-5.3.3-23.el6_4.x86_64
php-xmlrpc-5.3.3-23.el6_4.x86_64
php-pdo-5.3.3-23.el6_4.x86_64

CentOS 6 x64 – No control panel

php-snmp-5.3.3-23.el6_4.x86_64
php-mysql-5.3.3-23.el6_4.x86_64
php-ldap-5.3.3-23.el6_4.x86_64
php-mbstring-5.3.3-23.el6_4.x86_64
php-pear-1.9.4-4.el6.noarch
php-xml-5.3.3-23.el6_4.x86_64
php-gd-5.3.3-23.el6_4.x86_64
php-soap-5.3.3-23.el6_4.x86_64
php-dba-5.3.3-23.el6_4.x86_64
php-bcmath-5.3.3-23.el6_4.x86_64
php-common-5.3.3-23.el6_4.x86_64
php-cli-5.3.3-23.el6_4.x86_64
php-odbc-5.3.3-23.el6_4.x86_64
php-imap-5.3.3-23.el6_4.x86_64
php-5.3.3-23.el6_4.x86_64
php-xmlrpc-5.3.3-23.el6_4.x86_64
php-pdo-5.3.3-23.el6_4.x86_64

Fedora 19 x64

php-cli-5.5.3-1.fc19.x86_64
php-pecl-jsonc-1.3.1-1.fc19.x86_64
php-imap-5.5.3-1.fc19.x86_64
php-snmp-5.5.3-1.fc19.x86_64
php-process-5.5.3-1.fc19.x86_64
php-xml-5.5.3-1.fc19.x86_64
php-common-5.5.3-1.fc19.x86_64
php-5.5.3-1.fc19.x86_64
php-ldap-5.5.3-1.fc19.x86_64
php-pdo-5.5.3-1.fc19.x86_64
php-gd-5.5.3-1.fc19.x86_64
php-odbc-5.5.3-1.fc19.x86_64
php-pear-1.9.4-20.fc19.noarch
php-dba-5.5.3-1.fc19.x86_64
php-mbstring-5.5.3-1.fc19.x86_64

CentOS 5 – No control panel

php-pdo-5.1.6-40.el5_9
php-pear-1.4.9-8.el5
php-soap-5.1.6-40.el5_9
php-common-5.1.6-40.el5_9
php-mbstring-5.1.6-40.el5_9
php-ncurses-5.1.6-40.el5_9
php-xmlrpc-5.1.6-40.el5_9
php-dba-5.1.6-40.el5_9
php-cli-5.1.6-40.el5_9
php-ldap-5.1.6-40.el5_9
php-snmp-5.1.6-40.el5_9
php-bcmath-5.1.6-40.el5_9
php-5.1.6-40.el5_9
php-xml-5.1.6-40.el5_9
php-gd-5.1.6-40.el5_9
php-mysql-5.1.6-40.el5_9
php-imap-5.1.6-40.el5_9
php-devel-5.1.6-40.el5_9

CentOS 5 x64 – Plesk

php53-gd-5.3.3-13.el5_8
php53-sqlite2-5.3.2-11011812
php5-ioncube-loader-4.0.14-12042718
php53-xml-5.3.3-13.el5_8
psa11-php-fakepackage-11.0.9-cos5.build110120608.16
php53-mbstring-5.3.3-13.el5_8
php53-pdo-5.3.3-13.el5_8
php53-imap-5.3.3-13.el5_8
php53-5.3.3-13.el5_8
psa-php53-configurator-1.6.2-cos5.build110120608.16
php53-cli-5.3.3-13.el5_8
php53-common-5.3.3-13.el5_8
php53-mysql-5.3.3-13.el5_8

CentOS 5 x64 – No control panel

php-5.1.6-40.el5_9
php-ncurses-5.1.6-40.el5_9
php-pear-1.4.9-8.el5
php-common-5.1.6-40.el5_9
php-ldap-5.1.6-40.el5_9
php-xmlrpc-5.1.6-40.el5_9
php-cli-5.1.6-40.el5_9
php-snmp-5.1.6-40.el5_9
php-mysql-5.1.6-40.el5_9
php-bcmath-5.1.6-40.el5_9
php-soap-5.1.6-40.el5_9
php-pdo-5.1.6-40.el5_9
php-dba-5.1.6-40.el5_9
php-mbstring-5.1.6-40.el5_9
php-devel-5.1.6-40.el5_9
php-gd-5.1.6-40.el5_9
php-imap-5.1.6-40.el5_9
php-xml-5.1.6-40.el5_9

CentOS 5 x64 – cPanel

cpanel-php53-Structures-Graph-1.0.4-3.cp1136
cpanel-php53-PEAR-Command-Packaging-0.3.0-2.cp1136
cpanel-php53-Net-UserAgent-Detect-2.5.2-3.cp1136
cpanel-php53-Net-Socket-1.0.10-3.cp1136
cpanel-php53-Net-SMTP-1.6.1-3.cp1136
cpanel-php53-XML-Parser-1.3.4-3.cp1136
cpanel-php53-5.3.17-6.cp1136
cpanel-php53-HTTP-1.4.1-3.cp1136
cpanel-php53-SOAP-0.13.0-2.cp1136
cpanel-php53-Net-URL-1.0.15-3.cp1136
cpanel-php53-Console-Getopt-1.3.1-2.cp1136
cpanel-php53-Date-1.4.7-3.cp1136
cpanel-php53-sourceguardian-8.2-2.cp1136
cpanel-php53-Archive-Tar-1.3.10-3.cp1136
cpanel-php53-ioncube-4.5.0-1.cp1136
cpanel-php53-zendopt-5.5.0-2.cp1136
cpanel-php53-XML-Util-1.2.1-3.cp1136
cpanel-php53-Auth-SASL-1.0.6-3.cp1136
cpanel-php53-Mail-Mime-1.8.3-2.cp1136
cpanel-php53-File-1.4.1-2.cp1136
cpanel-php53-DB-1.7.14-3.cp1136
cpanel-php53-HTML-Template-IT-1.3.0-2.cp1136
cpanel-php53-PEAR-1.9.4-4.cp1136
cpanel-php53-HTTP-Request-1.4.4-3.cp1136
cpanel-php53-Log-1.12.7-2.cp1136
cpanel-php53-Mail-1.2.0-2.cp1136
cpanel-php53-XML-RPC-1.5.5-3.cp1136

Ubuntu 10.4 – Plesk

libapache2-mod-php5
php-http-request
php-mail
php-mail-mime
php-mail-mimedecode
php-net-dime
php-net-smtp
php-net-socket
php-net-url
php-pear
php-soap
php5
php5-cgi
php5-cli
php5-common
php5-curl
php5-gd
php5-imap
php5-ioncube-loader
php5-ldap
php5-mcrypt
php5-mysql
php5-odbc
php5-pspell
php5-snmp
php5-sqlite
php5-xmlrpc
php5-xsl
psa-php5-configurator
psa11-php-fakepackage

VPS

CentOS 6 [...]

How do I get help with my server?

Posted: 12-22-2013 in General
General

If you need help with your Virtual Private Server (VPS) account, you can use the Live Chat option. Alternatively, you may contact Customer Support directly for assistance.

To Open a Live Chat

Log in to your Account Manager.
Click Servers.
Next to [...]

How do I upgrade or downgrade options on my server?

Most upgrades can be done through your account under the My Products section of Servers.

To Upgrade Virtual Private Servers (VPS)

Log in to your Account Manager.
Click Servers.
Click Options next to the name of the server you want to use.
Go to the Customize tab.
Select the Plan you want.
Click Checkout, and then complete [...]

Can I use open_basedir on my server running Parallels Plesk Panel?

Posted: 11-17-2013 in General
General

Parallels Plesk Panel 8.0 and above configures the httpd.include file for each domain for overall site security. As such, it enables the open_basedir directive for PHP, so that PHP scripts can only access files located in the ‘/var/www/vhosts/domain.com/httpdocs/’ and ‘/tmp’ directories.
To modify this setting, create a vhost.conf file in your [...]

What server upgrades or modifications require a re-provision or downtime?

When making modifications to a Virtual Private Server (VPS) or a Dedicated Server, some procedures may result in downtime or a loss of data.Some modifications may also require reprovisioning of the server. If you are unsure, please contact our Professional Hosting Services team so that they can make expert recommendations [...]

What if I've reached my VPS or Dedicated Server's bandwidth allotment?

Bandwidth is a measurement of the amount of data allowed to pass between a user’s website and the rest of the Internet. Bandwidth includes all incoming and outgoing data transfer from your server including but not limited to web traffic, ftp usage, all emails passing through our mail server, etc. [...]

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