GoDaddy Support

GoDaddy Statement of Support

GoDaddy's touted its award-winning support for years, but we wanted to put down in writing what that means to us (and what you can expect).

What does "World-Class Customer Support" mean?

It means we're here for you: the GoGetter, the business owner. The person who not only dreams, but does. It means we'll help you get online and reach your business's and personal goals. Contact us, day or night. We’re here to help with our free award-winning support. Whether you're reaching out to learn more about our products or you're having a technical issue, you'll always be treated with respect, courtesy, and understanding. We love our customers and love what we do.

The information you find here will help you understand the variety of ways our representatives can help with your GoDaddy products. We've worked with millions of customers and are always here, ready to help.

Just some of the ways we can help. INCLUDED
Purchasing or renewing GoDaddy products
Setting up GoDaddy products
Showing you the steps to use our products
Diagnosing connection or access errors
Making sure our systems and architecture are up and running
Free consultation on growing your business
Helpful advice on getting your business found online

We've also developed a suite of services to help customers with advanced issues. You can get more details about this in the Additional Support section of this article.

For the support we offer related to specific products, click the sections below.

Domain Names

Registering and setting up a domain name? We can help you find a name that's just right, and then show you how to connect that domain to your website and email accounts. We'll also show you how to use our domain management tools - everything from renewing and protecting your domain name to showing you where to make advanced changes to your Domain Name System (DNS).

Just some of the ways we can help with your domain. INCLUDED
Registering or renewing domain names
Setting up domains (websites, hosting, and email)
Using our Domain Manager
Updating domain name contact information
Creating and editing DNS zone files
Modifying zone files to work with GoDaddy products

GoDaddy Email

Need a hand setting up and configuring your email accounts? We'll help set up addresses for your domain name; show you how to access email accounts on your computer or mobile device; even set up email forwarding or auto-replies. Need to know how to compose an email? Add a signature? We can show you how to make it happen. If you run into situations where you can't send or receive email, contact us.

Just some of the ways we can help with your email. INCLUDED
Purchasing or renewing email accounts
Explaining email account features and benefits
Creating email accounts
Making your domain name work with your email
Sending and receiving email on the web
Providing mail server settings for Outlook desktop clients and mobile devices
Forwarding email messages
Setting up an auto-response
Creating a catch-all account
Managing and removing email accounts
Creating email distribution lists
Creating an email signature
Adding and removing email contacts

Microsoft® Office™ 365

We're here to help you set up and configure your Office 365 accounts. Need to set up email addresses for your domain name? Access your email and calendar accounts on your computer or mobile device? Set up email forwarding or auto-replies? We'll show you how. Sending and receiving email? That too. We'll also explain how to use Office 365 on the web, from creating an event to downloading apps.

Just some of the ways we can help with Office 365. INCLUDED
Purchasing or renewing Office 365 accounts
Explaining Office 365 features and benefits
Creating Office 365 accounts
Making your domain name work with Office 365
Sending and receiving email on the web
Providing mail server settings for Outlook desktop clients and mobile devices
Sending and receiving email on your mobile device
Forwarding email messages
Managing and removing Office 365 accounts
Adding and removing email contacts
Accessing your calendars
Downloading Office 365 applications
Setting up Lync messaging for your organization

GoDaddy Website Builder

Ready to set up and configure your WebSite Builder account? We can help you add your information and start editing the web pages for your site. If you have your business or personal information ready to go, it only takes a couple minutes. We can also explain Website Builder features and benefits, including the ones perfect for your site.

Just some of the ways we can help with Website Builder. INCLUDED
Purchasing or renewing WebSite Builder
Explaining WebSite Builder features and benefits
Setting up your Website Builder account
Making your domain name work with WebSite Builder
Explaining how to use WebSite Builder
Explaining how to add and delete Web pages
Explaining how to add and delete content (words and pictures)
Explaining how to install WebSite Builder add-ons (like Get Found)
Explaining how to connect social media to your WebSite Builder website
Explaining how to publish your WebSite Builder website

Online Store

Let us help you set up your Online Store. We can help add your initial information, and then start editing the web pages and adding products to your store. We can tell you why a particular feature might be perfect for your business online. Need to know how to add a picture? What to click to add a product or update pricing? We can show you. When you're ready to go live, we'll even show you how to publish.

Just some of the ways we can help with Online Store. INCLUDED
Purchasing or renewing Online Store
Explaining Online Store features and benefits
Setting up your Online Store Account
Making your domain name work with Online Store
Explaining how to use Online Store
Explaining how to add and delete Web pages
Explaining how to add and delete content (words and pictures)
Showing you where your shipping and payment options are
Explaining how to publish your Online Store website

Get Found

Ready to start getting your business listing information out there on all the major local search sites? We can help you get started with setting your Get Found product up and walking you through the Welcome Flow. It is easy to do and only takes a few minutes. If your business has an existing presence on the web, you may get hung up on the verification step and we can help walk you through this. After that, you can start filling in all your pertinent business information for publishing.

Just some of the ways we can help with Get Found. INCLUDED
Purchasing or renewing Get Found
Explaining Get Found features and benefits
Setting up your Get Found account
Explaining how to use Get Found
Explaining how publishing your business information works
Showing how to add, edit, and delete your business content in the dashboard
Explaining how to publish your price lists/menu content on your website
Showing you where to find your presence on our partner sites

Web Hosting

Make sure your hosting account is up and running, always. Whether you're using cPanel, Plesk or our own control panel, we can show you where to go to get started or make changes. Need to add a database, install a web application, or upload and edit files? We know where to do that. We can even provide you with settings to access your hosting email accounts. If the settings aren't working, we can also do some troubleshooting to find out what's going on.

Just some of the ways we can help with Hosting. INCLUDED
Purchasing or renewing Shared Hosting
Explaining our Shared Hosting features and benefits
Setting up your Shared Hosting account
Making your domain name work with Hosting
Diagnosing website performance issues
Using our hosting control panels
Providing basic settings for your FTP client
Explaining how to upload files to your website
Install third-party apps through your control panel
Backing up a database or website
Providing you the steps to migrate your hosting
Install a GoDaddy SSL Certificate
Creating email accounts
Sending and receiving email on your mobile device or computer

We also offer expert hosting services* if you need a hand with:

  • Website migration from another host
  • Guided tour and setup of hosting dashboard (cPanel, Plesk, Managed WordPress)
  • Setting up FTP clients

*Expert Services are fee-based services available only from our US-based support teams and are not included with GoDaddy’s free support. To purchase these services, call (+1) (480) 505-8877. You can find more information about these services in the GoDaddy Expert Services Menu.

VPS and Dedicated Servers

You need a server that's up and running. We'll make sure it is. We'll ensure you have access to your server and that your preferred configuration works when we set it up. If you stick with a general default configuration for your cPanel or Plesk server, we'll give you the typical FTP, database and email settings.

Just some of the ways we can help with your servers. INCLUDED
Purchasing or renewing servers
Explaining our servers features and benefits
Setting up and provisioning your server
Accessing your server
Resetting the root password
Accessing your server's control panel
Providing you the steps to migrate your hosting
Installing your GoDaddy SSL certificate on qualified GoDaddy products1

1 This does not include command line, Tomcat, or IIS SSL installations.

We also offer administrative services* for our servers if you need a hand with:

  • Server Setup
  • DNS Setup
  • Domain Setup
  • Advanced Performance Analysis
  • Apache Tuning
  • MySQL Tuning
  • Security Scan & Audit (SSA)
  • Intrusion Prevention
  • Custom Firewall Rules
  • Application Support
  • PHP Version Upgrade
  • Database Management
  • Malware & Blacklist Removal
  • PHP Module Installation

*Administrative services are available to customers with Managed Hosting, Assisted Service Plans, or Fully Managed Servers accounts or as fee-based services through Expert Services, which are available only from our US-based support teams and are not included with GoDaddy’s free support. To purchase Expert Services, call (+1) (480) 505-8877. You can find more information about these services in the GoDaddy Expert Services Menu.

NOTE: It's a little confusing, but the product called Managed Servers do not include Expert Services for free. However, the similarly named Managed Hosting and Fully Managed Servers do.

SSL Certificates

Have you decided to secure data on your site with an SSL certificate? How will it work? How hard is it to set up? We can answer these questions and more, and walk you through what you'll need to get started. If you have your website, store or hosting account at GoDaddy, we can also walk you through the installation.

Just some of the ways we can help with your SSL certificates. INCLUDED
Purchasing or renewing SSL Certificates
Explaining SSL certificates features and benefits
Installing your GoDaddy SSL certificate on qualified GoDaddy products1
Validating your SSL certificate
Resending SSL validation emails
Diagnosing SSL web browser errors
Explaining how to modify your zone file for secure sites

1 This does not include command line or Tomcat SSL installations.

We also offer expert SSL Certificate services if you need a hand with installing an SSL Certificate on third-party servers. This service is fee-based services available on from our US-based support teams and are not included with GoDaddy’s free support. To purchase these services, call (+1) (480) 505-8877. You can find more information about these services in the GoDaddy Expert Services Menu.

Additional Support

Do you need help with advanced issues? Does your project, solution or next challenge require more than a one-time conversation? We can help there, too. We also offer an extensive list of advanced, fee-based services to make sure your web presence is always at its best, even if you're not sure where to start or simply don't have the time:

  • Migrating your website from another host
  • Getting started with hosting, including setup and a guided tour (cPanel®, Parallels Plesk Panel®, Managed WordPress®)
  • Setting up FTP clients
  • Installing GoDaddy SSLs on other companies' servers
  • Servicing your VPS or dedicated server

You can find more information about these services in the GoDaddy Expert Services Menu.


Products' and services' availability vary based on the customer's location.

NEED HELP? Call our award-winning support team 24/7 at (480) 505-8877
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