GoDaddy Support

General

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Adding Bandwidth-Overage Protection to Your Server

These instructions do not apply to server with the Gateway interface (more info).

Bandwidth-Overage Protection shields you from bandwidth overage charges by automatically suspending your account when its allotted bandwidth is exceeded. Reinstatement occurs at the start of your next billing cycle or when additional bandwidth is purchased.
Bandwidth-Overage Protection cannot be [...]

Resetting Your Server's Password

If you forgot your server’s password, we can help you reset it.

NOTE: If you know your password and want to change it, see Changing Your Server’s Password.

To Reset Your Server Password

Log in to your Account Manager.
Click Servers.

Click one of the following based [...]

How long does setting up my Virtual Private Server take?

Setting up your Virtual Private Server (VPS) can take up to 29 hours. It may take up to 24 hours for the server option to appear in your account. Once this option appears, follow these instructions to configure and activate your VPS.

Log in to your Account Manager.
Click Servers.
[...]

Requesting Additional IP Addresses for Your Server

You can request up to 2 additional IP addresses for your server (for a total of 3: the first assigned when your set up your server, and the 2 additional IPs).

It can take up to an hour for us to assign and display the new IP address.
To Request Your Second [...]

Finding Your Server's IP Address

Our dedicated server and VPS accounts come with dedicated IP addresses you can use to access your server.

To Find Your Server’s IP Address

Log in to your Account Manager.
Click Servers.
Next to the server you want to use, click Manage.

Your [...]

Finding Your Server's Username

You’ll need your server’s username to connect via SSH or Remote Desktop (RDC).

To Find Your Server’s Username

Log in to your Account Manager.
Click Servers.
Next to the account you want to use, click Manage.

Your User Name displays in the Server [...]

Get Support for Your VPS or Dedicated Server

If you need help with your VPS or Dedicated Server, you can launch a live chat session through your management interface. Alternatively, you may contact Customer Support directly for assistance.

Contact us by Phone
(480) 505-8877 24×7 Technical Support & Sales
(480) 505-8855 24×7 Billing Support
To Launch a Chat

Log [...]

Requesting a Power Cycle for Your Server

If you cannot reboot your server, manually (more info), you can request a power cycle for your server.

To Request a Reboot or Power Cycle

Log in to your Account Manager.
Click Servers.

Click one of the following based on the type of management interface your [...]

Review Your VPS or Dedicated Server's Bandwidth Usage

Bandwidth is a measurement of the amount of data allowed to pass between a user’s website and the rest of the Internet.
Review Your Server’s Bandwidth Usage

Log in to your Account Manager.
Click Servers.
Next to the server you want to use, click Manage.
Under Statistics, select Bandwidth Usage.

If you require additional bandwidth, you [...]

Setting up Your Server

You already purchased a server — now you need to set it up, which includes the administrative stuff like your username and password.

To Set Up Your Virtual Private Server (VPS)

Log in to your Account Manager.
Click Servers.

Click one of the following based on [...]

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NEED HELP? Call our award-winning support team 24/7 at (480) 505-8877
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