GoDaddy Support

General

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Magento: Apply SUPEE-5344 (VPS & Dedicated Servers)

Magento announced a critical security vulnerability with its software and issued a patch on February 9, 2015. To make sure websites on your server aren’t vulnerable, you need to apply the SUPEE-5344 patch.

Let GoDaddy patch it for me

Applying the patch requires some familiarity with SSH. If it’s something you don’t [...]

Generating a Strong Password

Creating a strong password prevents anyone from easily accessing your site through a brute force attack where they continually guess your password until finding it.

Canceling Your Server

If you no longer need your server, you can cancel it.

Setting up Your Server

You already purchased a server — now you need to set it up, which includes the administrative stuff like your username and password.

To Set Up Your Virtual Private Server (VPS)

Log in to your Account Manager.
Click Servers.

Click one of the following based on [...]

What software is installed on my Linux Virtual Private Server (VPS)?

The contents of your Virtual Private Linux server depends the Linux distribution you are using. Below is an overview of the packages deployed with your server, prior to optional control panel installation. Control panels such as cPanel, Simple Control Panel and Parallels Plesk Panel will alter the packages deployed. For [...]

Requesting a Power Cycle for Your Server

If you cannot reboot your server, manually (more info), you can request a power cycle for your server.

To Request a Reboot or Power Cycle

Log in to your Account Manager.
Click Servers.

Click one of the following based on the type of management interface your [...]

Resetting Your Server's Password

If you forgot your server’s password, we can help you reset it.

NOTE: If you know your password and want to change it, see Changing Your Server’s Password.

To Reset Your Server Password

Log in to your Account Manager.
Click Servers.

Click one of the following based [...]

Get Support for Your VPS or Dedicated Server

If you need help with your VPS or Dedicated Server, you can launch a live chat session through your management interface. Alternatively, you may contact Customer Support directly for assistance.

Contact us by Phone
(480) 505-8877 24×7 Technical Support & Sales
(480) 505-8855 24×7 Billing Support
To Launch a Chat

Log [...]

Requesting Additional IP Addresses for Your Server

You can request up to 2 additional IP addresses for your server (for a total of 3: the first assigned when your set up your server, and the 2 additional IPs).

It can take up to an hour for us to assign and display the new IP address.
To Request Your Second [...]

Starting over with My Server (Reprovision)

If you want to revert to a clean setup on your server, you can reprovision it, which returns it to the state of a newly purchased server.

Reprovisioning erases all of the content on your server hard drive and cannot be undone.

To Reprovision Your Server

Log in to [...]

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