GoDaddy Support

General

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What if I've reached my VPS or Dedicated Server's bandwidth allotment?

Bandwidth is a measurement of the amount of data allowed to pass between a user’s website and the rest of the Internet. Bandwidth includes all incoming and outgoing data transfer from your server including but not limited to web traffic, ftp usage, all emails passing through our mail server, etc. [...]

Migrating Websites from Shared Hosting Accounts

Some of the information in this article is advanced material we make available as a courtesy. Please be advised that you are responsible for properly following the procedures below. Customer Support cannot assist with these topics.

Before you attempt to migrate your hosting content, make sure you have created a backup [...]

Purchase Additional Bandwidth for Your VPS or Dedicated Server

These instructions do not apply to server with the Gateway interface (more info).

Bandwidth is a measurement of the amount of data allowed to pass between a user’s website and the rest of the Internet.
You can add bandwidth to your server plan as a recurring billing service.
To Purchase Additional Bandwidth

Log in [...]

Magento: Apply SUPEE-5344 (VPS & Dedicated Servers)

Magento announced a critical security vulnerability with its software and issued a patch on February 9, 2015. To make sure websites on your server aren’t vulnerable, you need to apply the SUPEE-5344 patch.

Let GoDaddy patch it for me

Applying the patch requires some familiarity with SSH. If it’s something you don’t [...]

Review Your VPS or Dedicated Server's Bandwidth Usage

Bandwidth is a measurement of the amount of data allowed to pass between a user’s website and the rest of the Internet.
Review Your Server’s Bandwidth Usage

Log in to your Account Manager.
Click Servers.
Next to the server you want to use, click Manage.
Under Statistics, select Bandwidth Usage.

If you require additional bandwidth, you [...]

Get Support for Your VPS or Dedicated Server

If you need help with your VPS or Dedicated Server, you can launch a live chat session through your management interface. Alternatively, you may contact Customer Support directly for assistance.

Contact us by Phone
(480) 505-8877 24×7 Technical Support & Sales
(480) 505-8855 24×7 Billing Support
To Launch a Chat

Click [...]

Resetting Your Server's Password

If you forgot your server’s password, we can help you reset it.

NOTE: If you know your password and want to change it, see Changing Your Server’s Password.

To Reset Your Server Password

Log in to your Account Manager.
Click Servers.

Click one of the following based [...]

Finding Your Server's Username

You’ll need your server’s username to connect via SSH or Remote Desktop (RDC).

To Find Your Server’s Username

Log in to your Account Manager.
Click Servers.
Next to the account you want to use, click Manage.

Your User Name displays in the Server [...]

Finding Your Server's IP Address

Our dedicated server and VPS accounts come with dedicated IP addresses you can use to access your server.

To Find Your Server’s IP Address

Log in to your Account Manager.
Click Servers.
Next to the server you want to use, click Manage.

Your [...]

Requesting a Power Cycle for Your Server

If you cannot reboot your server, manually (more info), you can request a power cycle for your server.

To Request a Reboot or Power Cycle

Log in to your Account Manager.
Click Servers.

Click one of the following based on the type of management interface your [...]

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